35% product returns @ Zappos

Source: NYTimes, Apr 2011

At the point of the sale, Zappos reported $1 billion in annual merchandise sales (although its actual revenues were closer to $635 million because of returns), and profits of $10.8 million. Amazon, which does not break out Zappos’s results separately, is now paying Mr. Hsieh just $36,000 in salary. His stake in Amazon is believed to be worth more than $550 million.

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